As President of ALINK Insurance Services, Bill is responsible for overseeing all sales, client satisfaction, retention, agency growth, and servicing functions with his staff of 15 highly trained and motivated insurance professionals. His background of 24 years at First Data and American Express provided significant experience where he mastered delivering client satisfaction and operational efficiencies in various roles such as VP of Client Services and Operations, Director of Quality Control and Call Center Operations, and Manager of New Business Development and Implementation. Bill’s ability to relate to others, desire to serve, and contagiously energetic approach to life allows him to develop and nurture lasting friendships with all he has opportunity to be associated with. He has been married to his beautiful wife for 28+ years and enjoys the outdoors, spending time with his family, and serving others.
Kerry moved to Colorado at the age of 12 in 1966 and has lived in Aurora, Colorado for more than 50 years. Kerry’s background in working with commercial insurance clients spans decades and he has worked in many capacities in the industry. He has earned the designations of Associate in Risk Management and Associate in Underwriting. Kerry’s experience with almost every type and size of business insurance client allows him to uniquely offer insights into business coverage. He offers his clients a complete audit of their current insurance program, a service that many clients have found invaluable. He is a father and grandfather and has been married to Kim for 43 years. Being a “semi-native” of Colorado, he loves the outdoors and traveling the state.
John was born and raised in central Illinois and played Division One tennis at Illinois State University. He graduated with a degree in Business Adminsitration and has worked in the Insurance industry for many years. He has a CLU and ChFC designation from The American College of Fianancial Services. During his career John has had opportunity to work with business owners and individuals, supporing their business insurance, estate planning, and personal life insurance needs. John’s experience and willingness to listen allows him to help businesses and individuals analyze and develop comprehensive plans that protect both the businesses and individuals he has the opportunity to serve.
Dawn moved to Colorado from Wisconsin in 1990 with her family. She is committed to providing sound risk management, quality insurance products, and first rate service to her clients. With knowledge in auto, home, life, and commercial insurance - she’s a valuable asset. She has spent time working for both direct insurance companies and independent agencies. She brings over 27 years of experience to Align Group Insurance. Dawn is committed to her ongoing education in the insurance industry. She has earned her Certified Insurance Service Representative “CISR”, Certified Insurance Counselor “CIC” and Certified Risk Management “CRM” designations. She resides with her husband and two sons in Larkspur, Colorado; enjoys music, Green Bay Packers football, and being a mom.
As a Colorado resident since 1999, Sharanne enjoys providing risk management services for each of her client’s individual needs. She offers a commitment of excellence and professionalism and is dedicated to helping clients understand their policy language and what it means. Community involvement, competitive cooking and real estate investing are devotions of hers outside the office.
Amanda has a Bachelor of Arts in political science and is passionate about delivering high levels of service to her customers and teammates. She grew up in Canada, stays busy with her daughters and husband outside of work and is an avid hockey fan. Since coming to the agency in 2010, Amanda has developed specialties in farm and ranch products, small to mid-size business policies, professional liability, cyber coverage, homeowners associations, contractors and lessor risk’s building coverage. She enjoys working on complicated accounts, is very organized, and loves new challenges.
Dale came home to Colorado in 2014 after spending 18 yeas on the east coast. She started her insurance career here in 1994 and loves continuing to grow in experience and knowledge in the ever changing insurance industry. Living in different parts of the country has provided Dale with exposure to a wide variety of Commericial industries, each with their own specific insurance needs. Her passion is customer service and maintaining client and carrier relationships. When not at work Dale is an active community volunteer, loves spending time with family and friends and taking full advantage of the beautiful state we live in. After raising three boys, she is blessed with her first granddaughter.
Robin grew up in the Piney Woods of East Texas before marrying the love of her life and sidekick. She followed him to Washington state and Alaska while he pursed his military career. Upon his retirement in 2016, they chose to make their home in Colorado Springs. Robin has worked in the insurance industry for the past 9 years in different markets and capacities and enjoys the variety and education it has provided. She is committed to serving her clients by listening to their needs, providing the best service experience possible and learning everything she can about how to best protect client’s livelihoods and assets. She is mom to two awesome teenage girls, is an avid runner, and huge Dallas Cowboys football and Texas Rangers baseball fan.
Kody is a Colorado Springs native who enjoys riding his Harley and exploring the vistas of Colorado. He loves to interact with people and is passionate about insurance because of his desire to serve and help. His motto; “To ensure each client is satisfied and completely understands their options and coverages.” Kody has worked in the insurance industry for many years starting at USAA and joined the Don Bates agency in April of 2013 and is here to help you protect you and your family’s most valuable assets.
Born in Arizona, Alice moved to Colorado in 2001 which she now calls home. She is the mother of four daughters and loves spending time with her family, especially her grandchildren. With many years of leadership and servicing experience, Alice finds great fulfillment as she assists people in the office, neighborhood, and community. She loves helping people with their unique insurance needs and utilizes her fluency in English and Spanish to benefit all she associates with.
Linda has been with the Don Bates Agency since 2004 and has a Certified Insurance Service Representative “CISR” designation which speaks volumes of her passion to service families and individuals with their insurance needs. She began her insurance career in 1975 while living in San Antonio, Texas at a small insurance agency. In 1976 she was hired by USAA to work as a claims transcriber which turned into a 27 year career where she gained experience in claims, the state auto insurance plans, and customer service. In 1989 she moved to their Rocky Mountain Regional Office and worked as a Senior Service Representative, Accounting Manager, Policy Service Supervisor, and Policy Service Manager. Linda has a Bachelor’s of Science degree in Psychology from Regis University and loves the insurance industry. Her hobbies include spending time with her husband, children, grandchildren, golden retriever, and cats. She also finds time to read, dance, and take long walks through neighborhood hiking trails.
Nikki thrives on delivering excellent service as she seeks to understand and fulfill the needs of customers. She loves the insurance industry because it provides peace of mind and helps families and businesses get back on their feet when catastrophes strike. Nikki comes from a family of insurance professionals and understands the benefits of being properly insured. When she isn't in the office you might find Nikki at a race track rooting for her favorite drivers.
Erin has a Bachelors in Music Education with an emphasis in vocal music. Her enjoyment of the arts is equaled by her desire to provide exceptional service to her clients and peers. She enjoys working with and meeting people, which coupled with her passion to learn and share knowledge, adds significant value to the clients she serves. Outside of the agency, Erin enjoys spending time with her family and cheering for the Denver Broncos.
Susan’s 26 years in the industry, coupled with a desire to understand client needs allows her to deliver customized solutions to all clients. When not in the office, she loves exploring all that Colorado has to offer and riding horses.
Rich was born and raised in Salt Lake City, played quarterback for Weber State University and coached football at the Division One level for 10 years at Weber State and Utah State Universities as offensive coordinator. He now coaches individuals on how to invest safely in their retirement plans. He has had his own radio program and was featured in Fox Business News emphasizing risk-free investments. Rich’s expertise is working with business owners utilizing advanced tax strategies to reduce risk and build tax-favored and tax-free wealth.
Rich received his Bachelor’s Degree in Communications and his Master’s Degree in Education from Weber State University. He is currently licensed to sell Property & Casualty, Life and Health insurance, as well as annuities. With his expertise in analyzing risk, Rich is well qualified to help business owners evaluate their opportunities to reduce tax, legal, and market risk through the use of Captive Insurance Companies. A Captive Insurance Company enables owners of small to medium sized businesses to create positive leverage and to grow assets in creative ways that other business owners cannot do.