What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Name Email Address Question Thank you! Oops! Related Contents Surprises Making the most of surprises is a great reason to work with us. Retiree Health Care Coverage Overseas Retirees traveling abroad need to know that their health insurance travels with them. Long-Term-Care Protection Strategies The chances of needing long-term care, its cost, and strategies for covering that cost.